Shipping & Returns

Shipping Information

*Online Artisan Event
Offer valid only on VIETRI.com orders. Offer cannot be applied to previous purchases. Offer applies to authorized purchases and cannot be combined with any other offer and will not be accepted at a VIETRI retailer or at the VIETRI Outlet Store. Personalization offer applied to cart through use of personalization box when adding items to cart. Free shipping automatically applied to cart. Points on VIETRI purchases apply to VIETRI rewards members only. Users must register at https://www.vietri.com/account/login prior to completing purchase. Registered VIETRI rewards members will receive one point per $1 made in purchases. VIETRI reserves the right to cancel any order due to unauthorized, altered or ineligible use of offer or to modify or cancel this promotion due to system error or unforeseen problems. Free personalization offer expires 11/04/19 at 11:59PM PST. Free shipping offer expires 11/04/19 at 11:59PM PST. Signature and date will be added to the back of the piece. Artist's discretion on placement of phrase and further customization details. Glassware cannot be signed. No exchanges or returns on personalized items.

Please allow 4-5 business days for processing. Free Shipping offer applies to ground shipping only.

* Complimentary Shipping on orders $99+
Offer valid on VIETRI.com orders only. Not applicable for retail partners. Applicable to Continental U.S. only. Select Complimentary Shipping at checkout. Offer cannot be applied to previous purchases. Complimentary shipping applies to in-stock items only.

Complimentary Shipping Promotions
Offer valid on VIETRI.com orders only. Not applicable for retail partners. Applicable to Continental U.S. only. Select Complimentary Shipping at checkout. Offer cannot be applied to previous purchases. Complimentary shipping applies to in-stock items only.

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VIETRI offers Standard and Second Day shipping options within the Continental U.S. through FedEx or USPS. Standard delivery should arrive within 7-10 days depending on your location. Most orders are processed and shipped within three days. VIETRI does not ship on Saturday or Sunday.

Sales tax is automatically applied to your order and to freight charges in accordance with individual, local regulations. Please contact VIETRI Customer Service at (919) 245-4180 Monday - Friday 8:00 AM to 5:00 PM EST with any questions or concerns.

* For any purchases over $2,000, freight will be charged based on weight and size of packages. Customer will be advised of charge at the time of shipping.

We take great care when packaging all of our handcrafted items and do everything we can to ensure that your package will arrive at your home safely. This often requires extra packing materials and a careful consideration of the number of items in each box, adding to the overall expense of shipping. If your package does arrive damaged, please notify us immediately and keep all of the original packing materials. Please contact Customer Service at (919) 245-4180 Monday - Friday 8:00 AM to 5:00 PM EST to receive a return authorization shipping label.

Back Orders
When shopping on our site, you may encounter items that are not available for immediate ship. In this case, we provide an expected ship date. You can still add these items to your gift registry, however, they will not be available to order. We ask that you check back to the site on the expected date provided. If you need items immediately, please check our V-tailer partners, or visit our Store Locator for a store near you - they just may have the item you need!

 

Gift Box
Most items can be gift boxed for an additional charge of $5.95 per order which includes 4 items. Items that cannot be gift boxed due to size, shape or weight are indicated.

Payment

VIETRI accepts Visa, MasterCard, Discover, PayPal, Amazon Pay, Shopify Pay, Google Pay, Apple Pay, JCB, Diners Club, and American Express. VIETRI.com is a secure site. We use sophisticated encryption and authentication tools to protect the security of the personal information that you share with us.



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Returns & Exchanges Policy

VIETRI is committed to providing its customers with quality products and exceptional customer service. If within 45 days of receipt of your order, you are not completely satisfied with your purchase, VIETRI will gladly return your unused, undamaged merchandise for a full refund less shipping and gift wrap charges.

Please note: Items purchased from www.vietri.com cannot be returned to a VIETRI retailer, they must be returned directly to VIETRI. To return an item, simply fill out the return form located on the invoice you received with your order and include it in the box. Send returned items to:

VIETRI
Retail Website Returns Department
343 Elizabeth Brady Road
Hillsborough, NC 27278
919.245.4180

VIETRI's handcrafted products are fragile and must be treated with the utmost in care when repackaging them. Be sure to keep all original packing materials if you plan to return an item. For your security, please use an insured courier (FedEx, UPS, or USPS Parcel Post) and retain your receipt. VIETRI is not responsible for items damaged or lost in transit. All items must be packed sufficiently to receive full credit on the return. Pending inspection and approval of returned product, your card will be credited the full amount of your purchase less shipping and gift wrap charges. All credit card refunds will be placed on the card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.

Returns With A Receipt After 45 Days Of Receiving Order
Returns with a receipt after 45 days of receiving order will be refunded in the form of an exchange. Please contact VIETRI Customer Service at (919) 245-4180 Monday - Friday 8:00 AM to 5:00 PM EST to assist you in this process.

Returns Without A Receipt
Returns without the original purchase receipt, including gift registry returns, will be refunded in the form of an exchange at the current selling price of the product. Please contact VIETRI Customer Service at (919) 245-4180 Monday - Friday 8:00 AM to 5:00 PM EST to assist you in this process.

Returning Damaged, Defective, Or Mis-Shipped Items
If you are returning an item because it is damaged, defective, or not the correct product, VIETRI will provide a prepaid return label. Please contact VIETRI Customer Service at (919) 245-4180 Monday - Friday 8:00 AM to 5:00 PM EST to obtain a return authorization shipping label via email.

Order Cancellation
Once an order has been processed, it cannot be cancelled. To cancel backordered items that have not yet shipped, please contact VIETRI Customer Service at (919) 245-4180 Monday - Friday 8:00 AM to 5:00 PM EST.

Refusals
Refusals are not an acceptable way of return. If a shipment is refused and returned to VIETRI, we will issue a credit less shipping, both outgoing and incoming, as well as any applicable gift wrap charges.

Rewards

Points on VIETRI purchases apply to VIETRI rewards members only. Users must register at https://www.vietri.com/account/login prior to completing purchase. Registered VIETRI rewards members will receive one point per $1 made in purchases unless otherwise noted. VIETRI reserves the right to cancel any order due to unauthorized, altered or ineligible use of offer or to modify or cancel this promotion due to system error or unforeseen problems.