Shipping & Returns

* Complimentary Shipping on orders $199+

Offer valid on VIETRI.com orders only. Not applicable for retail partners. Applicable to Continental U.S. only. Select Complimentary Shipping at checkout. Offer cannot be applied to previous purchases. Complimentary Shipping applies to ground shipping, only. NOT VALID DURING VIRTUAL ONLINE WAREHOUSE SALE

* Complimentary Shipping Promotions
Offer valid on VIETRI.com orders only. Not applicable for retail partners. Applicable to Continental U.S. only. Select Complimentary Shipping at checkout. Offer cannot be applied to previous purchases.

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VIETRI offers Standard and Second Day shipping options within the Continental U.S. through FedEx or USPS. Standard delivery should arrive within 7-10 days depending on your location. Most orders are processed and shipped within three days. VIETRI does not ship on Saturday or Sunday.

Sales tax is automatically applied to your order and to freight charges in accordance with individual, local regulations. Please contact VIETRI Customer Service via email at customerservice@vietri.com or by phone at 919-245-4180 Monday - Friday 8:00AM to 5:00PM EST with any questions or concerns.

We take great care when packaging our handcrafted items and do everything we can to ensure that your package will arrive at your home safely. This often requires extra packing materials and a careful consideration of the number of items in each box, adding to the overall expense of shipping. If your package does arrive damaged, please visit our Returns Center to process an exchange or refund. VIETRI requires a photo of any damaged or defective items. .

Back Orders
When shopping on our site, you may encounter items that are not available for immediate ship. In this case, we provide an expected ship date. You can add these items to your gift registry, sign up for a back in stock notification, or for certain items, you can pre-order. If you choose to pre-order, you will be charged for the item upon completion of your order, and we will ship in stock items as soon as possible; items not currently in stock will ship as soon as they arrive in our warehouse. If you need items immediately, please check our V-tailer partners, or visit our Store Locator for a store near you - they just may have the item you need! Please contact us via chat or email at customerservice@vietri.com with any questions or concerns.

Payment
VIETRI accepts Visa, MasterCard, Discover, PayPal, Amazon Pay, Shopify Pay, Google Pay, Apple Pay, Meta Pay, JCB, Diners Club, and American Express. VIETRI.com is a secure site. We use sophisticated encryption and authentication tools to protect the security of the personal information that you share with us.

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Returns & Exchanges Policy

VIETRI is committed to providing our customers with quality products and exceptional customer service. If within 30 days of receipt of your order, you are not completely satisfied with your purchase, VIETRI will gladly accept the return of your unused, unwashed, and undamaged merchandise for a full refund less shipping and gift wrap charges. Unused, unwashed, and undamaged products can be exchanged or returned for a store credit for up to 90 days after receipt of order, with proof of purchase.

Outlet items are final sale and not eligible for return.

Please note: Items purchased from www.vietri.com cannot be returned to a VIETRI retailer, they must be returned directly to VIETRI. To return an item, visit our Returns Center to submit your return request for refund, exchange, or store credit.
VIETRI's handcrafted products should be treated with care when repackaging them. Be sure to keep all original packing materials if you plan to return an item. All items must be packed sufficiently to receive full credit. Pending inspection and approval of returned product, your card will be credited the full amount of your purchase less original shipping, return shipping and gift wrap charges. All credit card refunds will be placed on the card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.

Returns With Proof of Purchase

Returns after 30 days of receiving order, with proof of purchase, will be refunded in the form of an exchange or store credit. Please visit our Returns Center to submit your return request for an exchange or store credit. Outlet items are final sale and not eligible for return.

Returns Without a Receipt

Returns without the original purchase receipt, including gift registry returns, will be refunded in the form of an exchange or store credit at the current selling price of the product. Please visit our Returns Center to submit your return request for an exchange or store credit. Outlet items are final sale and not eligible for return.

Returning Damaged, Defective, or Mis-Shipped Items
If you are returning an item because it is damaged, defective, or not the correct product, please visit our Returns Center to submit your return request for refund or exchange. For damaged or defective products, VIETRI requires a photo of the item that reflects the damaged or defective area. Once your photo has been received and your request has been approved, VIETRI will issue a pre-paid shipping label for items shipped in error or received damaged, to be returned for a full refund or exchange.

Order Cancellation
Once an order has been processed, it cannot be cancelled. To cancel backordered items that have not yet shipped, please contact VIETRI Customer Service via email at customerservice@vietri.com and put "Cancel Order" in the email subject line or by phone at 919-245-4180 Monday - Friday 8:00AM to 5:00PM EST.

Refusals
Refusals are not an acceptable way of return. If a shipment is refused and returned to VIETRI, we will issue a credit less shipping, both outgoing and incoming, as well as any applicable gift wrap charges.

Rewards

Points on VIETRI purchases apply to VIETRI rewards members only. Users must register at https://www.vietri.com/account/login prior to completing purchase. Registered VIETRI rewards members will receive $5 off for every 100 points earned unless otherwise noted. VIETRI reserves the right to cancel any order due to unauthorized, altered or ineligible use of offer or to modify or cancel this promotion due to system error or unforeseen problems.

Last Updated 09/25/2023