PRODUCTION UPDATE

Preorders will be purchased with inventory in the cart, but will not ship immediately. Payment will be collected at the time of checkout and you will be notified via email when your purchase has shipped. View estimated arrival times, by item, on their product pages or contact Customer Service for estimates. Given the handcrafted nature of our products, some items may take longer to arrive.

Due to the global pandemic, unforeseen circumstances are causing international production and shipping delays for many brands including VIETRI. While we are working diligently to keep our product offerings in stock, you may notice an increase in backordered items on our website at this time. We recommend preordering your items when possible, allowing us to provide you with an estimated delivery timeline for your order. Please note extended delivery times are to be expected. 

As a result of Covid-19, some items may be delayed due to global production and shipping challenges. 


At checkout, you will be provided with an estimated delivery range for your order based on your shipping method. Delivery updates and/or delays will be communicated via email. Our carriers are currently maintaining standard delivery operations except where limited by government restrictions.


We appreciate your patience and your love of VIETRI.

ORDER PROCESSING & SHIPPING CHARGES

VIETRI offers standard delivery. Standard delivery is estimated to arrive within 7-10 days depending on your location. Most VIETRI.com orders are processed and shipped within five days. VIETRI does not ship on Saturday or Sunday.

Unfortunately, at this time we do not offer international shipping, Saturday/holiday delivery, delivery to a PO Box, military post office, or freight forwarding company as well as shipping to Alaska, Hawaii, or Puerto Rico.

Most VIETRI.com orders are processed and shipped within five days. VIETRI does not ship or process orders on Saturday or Sunday.

Yes, we offer free shipping on all orders over $99 that are shipping to the lower 48 states.

Refusals are not an acceptable way of return. If a shipment is refused and returned to VIETRI, we will issue a credit less shipping, both outgoing and incoming, as well as any applicable charges.

Due to the current environment, VIETRI has had direct price increases. To cover these increased expenses and to help maintain our commitment to world-class service, VIETRI is implementing a 3.5% service fee to all orders.

RETURN POLICY

VIETRI is committed to providing our customers with quality products and exceptional customer service. If within 30 days of receipt of your order, you are not completely satisfied with your purchase, VIETRI will gladly accept the return of your unused, unwashed, and undamaged merchandise for a full refund less shipping and gift wrap charges. Unused, unwashed, and undamaged products can be exchanged or returned for a store credit for up to 90 days after receipt of order.


Please note: Items purchased from www.vietri.com cannot be returned to a VIETRI retailer, they must be returned directly to VIETRI. To return an item, visit our Returns Center to submit your return request for refund, exchange, or store credit.


For more information regarding Returns, please visit: https://www.vietri.com/pages/shipping-returns

We take great care when packaging all of our handcrafted items and do everything we can to ensure that your package will arrive at your home safely. This often requires extra packing materials and a careful consideration of the number of items in each box, adding to the overall expense of shipping. If your package does arrive damaged, please notify us immediately and keep all of the original packing materials. Please contact Customer Service via email at customerservice@vietri.com, via live chat, or by phone at (919) 245-4180 Monday - Friday 8:00AM to 5:00PM EST to receive a return authorization shipping label.

ORDERS

Please contact VIETRI Customer Service via email at customerservice@vietri.com, via live chat, or by phone at (919) 245-4180 Monday - Friday 8:00AM to 5:00PM EST with any questions or concerns.

Yes. Gift Wrap is valid on VIETRI.com orders only. Not applicable for retail partners. Please note: Gift Boxing & Wrapping applies to entire order. If you would like your items individually wrapped, please contact Customer Service via chat, email us at customerservice@vietri.com, or phone at 919-245-4180.

CARE INSTRUCTIONS

VIETRI products are handcrafted by skilled artisans using centuries-old techniques and classic Italian design. With those heritage-inspired ideals, VIETRI marries ever-evolving technology and an uncompromising commitment to quality. Each handcrafted product is an authentic and unique work of craftsmanship. As such, its nuances are to be expected and treasured.

VIETRI tableware and home and garden accessories are handcrafted and handpainted in a variety of Italian clays. For years of enjoyment, please treat all products with care.

All Italian stoneware and stoneware collections are dishwasher, microwave, freezer, and oven safe and highly resistant to chipping. All earthenware (terra cotta, terra bianca, and terra marrone) collections are dishwasher safe and most are microwave safe. Some may be placed in the freezer and oven if noted on piece.

We recommend using the low-energy/air-dry cycle and not overloading the dishwasher. Please use a mild, non-abrasive, non-fragrant/non-citrus dishwashing detergent. Handwashing is recommended for decorative and oversized accessories.

Over time, crazing - the formation of miniscule lines in the glaze - may occur on ceramics. This contributes to the unique visual quality of Italian clays and does not affect the durability or safety of the product. Since earthenware is porous, it expands and contracts with extreme heat and cold.

All dinnerware and serving accessories meet FDA and Prop 65 requirements, except when noted otherwise.

VIETRI seeks durability, as well as artistry, in designing glassware, dinnerware, and decorative accessories. Not all glassware collections are dishwasher safe. Please reference product care details on vietrioutlet.com. To help prevent clouding of glass that is dishwasher safe, refrain from harsh detergents and use the low-energy/air-dry cycle of the dishwasher or wash by hand. Do not place glass in the freezer unless otherwise noted.

VIETRI flatware is made of the highest quality 18/10 stainless steel. The 18/10 combination is the highest quality alloy (metal mixture) available for making stainless steel flatware and includes 18% chrome for maximum corrosion resistance and 10% nickel for a silver-like luster.

Stainless steel is not stain proof. Ingredients found in tea, coffee, salad dressing, vinegar, and salt can cause discoloration. Pitting or spotting is usually caused by hard water or foods with high salt content.

VIETRI flatware is dishwasher safe, unless otherwise noted.

Use the low-energy/air-dry cycle with the handles placed up in the basket and a mild, non-abrasive/non-citrus detergent without chlorine, alcohol, or perfumes. Knives should be placed in a separate basket.

If cleaning by hand, use a plastic or stainless pan (never aluminum), dish soap, and warm water.

Whether you clean your flatware by hand or in a dishwasher, dry it thoroughly, right away. Air drying will often leave spots and streaks.

In hard water areas, use a water-softening agent to avoid spotting or pitting.

Don’t allow food to stay on the flatware for long periods of time. Flatware should not be allowed to sit in water for days.

VIETRI ceramic accessories make strikingly attractive containers for plants and flowers. For these pieces, we recommend using a liner underneath them to protect surfaces from moisture and scratches as well as not placing liquid in these pieces for an extended period of time.

Planters and cachepots should be brought inside during winter months as freezing water or freezing temperatures may cause cracks.

VIETRI linens are made of linen, cotton, and vinyl. Please see linen tags for specific makeup. Papersoft Napkins are made of a fibrous material (spunlace). Bianco is biodegradable.




VIETRI’s casserole and baking dishes can be used in most conventional ovens and dishwashers. They are handcrafted of very dense clays and fired at extremely high temperatures, making them heat resistant to 400° Fahrenheit (with the exception of Forma, which is heat resistant up to 500° Fahrenheit). It is important that baking and casserole pieces in our Old St. Nick collection be cured. Terra marrone collections such as Incanto, stoneware, and Italian stoneware collections do not require curing. To cure, fully submerge and soak piece in water for 15 minutes. This soaking prepares the dish, reduces cooking time, and prevents the food from sticking.

Hot casseroles and baking dishes should never be placed on cool, damp, or unprotected surfaces. VIETRI bakeware should never be taken directly from the refrigerator to the oven, and it should never be placed in the freezer unless otherwise noted. Please remove the bakeware from the oven by holding the body of the dish, supporting the base. The handles of these pieces are decorative and should not be used for support. Do not use casserole lids in the oven.




All Italian stoneware and stoneware collections and most earthenware collections are microwave safe when noted. The temperature of VIETRI pieces may vary after microwave use due to the handcrafted nature of quality, natural clays. Thus, as with all products used in a microwave, please use the following precautions:

Always use a pot holder or oven mitt when handling the product as item may get hot.

Do not permit children to handle any product that has been heated in a microwave.

Do not put any products into a microwave without food or liquid on or inside the piece.

Allow item to cool before taking it out of the microwave.

VIETRI product that may be used in a microwave will be marked as such on the bottom of each piece.