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FAQ's

> How do I return items?
> What forms of payment are accepted on this site?
> Can I expedite my order?
> How do I track my order?
> Can I cancel an order that I have already placed?
> Where can I find the closest retailer of VIETRI products?
> What if my local retailer does not carry the VIETRI product that I am looking for?
> Where else can I find an item if it is listed as out of stock on your website?
> Where can I purchase VIETRI items that have been retired?
> Do you have a mailing list?
> I don't live in the U.S. or Canada; can I purchase VIETRI products in other countries?

VIETRI Products
> Where are VIETRI products made?
> How are VIETRI products made?
> Are VIETRI products food safe?
> What types of products does VIETRI make?
> Where can I see the whole VIETRI line?
> Is it normal to have slight variations in color and shape within a dinnerware pattern?
> When I am in Italy can I tour the VIETRI factories?
> Where are VIETRI products sold?
> Do you have a consumer catalog that you can mail to me?
> I'm a retailer and would like to carry your product, how do I find out more information?
> On your site there are a lot of terms used with which I'm not familiar. Can you define some of these for me?

How do I return items?
VIETRI is committed to providing its customers with quality products and exceptional customer service. If within 45 days of receiving your items, you are not completely satisfied with your purchase, VIETRI will gladly return your unused, undamaged merchandise for a full refund less shipping and gift wrap charges. Items purchased from www.vietri.com cannot be returned to a brick-and-mortar VIETRI retail location, they must be returned directly to VIETRI. For the complete return policy, please visit the Customer Service page, or click here.

For all inquiries about returns, please call Customer Service at (919) 245-4180 Monday thru Friday 9:00 AM to 5:00 PM EST.

What forms of payment are accepted on this site?
We accept Visa, MasterCard and American Express.

Can I expedite my order?
VIETRI offers Ground and Second Day shipping options within the Continental U.S. through FedEx. Second Day orders placed before 10:00 AM EST will arrive within two business days. Charges for Second Day shipping are based on order amount. Please see the Customer Service page for the shipping cost chart. All Second Day orders placed between 10:00am Friday and 10:00am Monday will ship on Monday.

How do I track my order?
To track your order click on the Track your order link in the side menu and type your order number and your billing zip code in the fields found on that page. Your order becomes available for online tracking 24 hours after your order has been placed. If you have lost or forgotten your order number, please call Customer Service at (919) 245-4180 Monday - Friday 9:00 AM to 5:00 PM EST.

Can I cancel an order that I have already placed?
Once an order has been processed, it cannot be cancelled. To cancel backordered items that have not yet shipped, please contact VIETRI Customer Service at (919) 245-4180 Monday - Friday 9:00 AM to 5:00 PM EST. Orders for monogrammed items cannot be canceled or returned. We ask that you take special care when specifying initials as these items are non-refundable.

Where can I find the closest retailer of VIETRI products?
You can find the store nearest you by using the Store Locator feature on this site. Simply click on the store locator button and follow the directions to find the retailer nearest you.

What if my local retailer does not carry the VIETRI product that I am looking for?
Most VIETRI retailers will special order any VIETRI product you are looking for. We carry a substantial inventory of product at our North Carolina warehouse and in most cases, if the product is in stock, we can quickly get that product to the retailer of your choice. If you cannot find the VIETRI product you want at your local retailer, VIETRI product is available to purchase online through our V-tailer websites as well as this website.

Where else can I find an item if it is listed as out of stock on your website?
If an item is listed as out of stock on our website, please contact your local VIETRI retailer or visit one of our V-tailer's websites. V-tailers are VIETRI retailers that have been approved to sell VIETRI online and represent our brand with top notch customer service and a secure website. For a list of V-tailers, visit our Store Locator and click on the VIETRI bag icon.

Where can I purchase VIETRI items that have been retired?
Oftentimes, when we retire products, many of our retailers and V-tailers still carry stock on these items. If you are looking for an item that is no longer offered on www.vietri.com we suggest you contact your local VIETRI retailer, or visit one of our V-tailer's websites to check if they still carry the items you need. In addition, we recommend you check if these items are available through Replacements, Ltd. They are known as having the world's largest selection of retired dinnerware for replacing broken or missing items. Visit http://www.replacements.com/ to see their selection of VIETRI.

Do you have a mailing list?
If you'd like to join our mailing list to be one of the first to hear of new product introductions and other exciting news at VIETRI, please click here.

I don't live in the U.S. or Canada; can I purchase VIETRI products in other countries?
Please call Customer Service at (919) 245-4180 Monday - Friday 9:00 AM to 5:00 PM EST for any international shipping inquiries.

Where are VIETRI products made?
VIETRI products are handcrafted in Italy. We use close to thirty independent factories throughout Italy to manufacture our products.

How are VIETRI products made?
VIETRI products are handmade by skilled Italian craftsmen utilizing the same techniques handed down through generations of artisans. Whether you are purchasing our mouth-blown glassware, handpainted ceramics, hand-turned earthenware, or hand-carved wood, VIETRI products have been touched by many skilled hands. This handmade, handcrafted feature is what makes VIETRI products both unique and desirable. Slight variations in size and color, paint smudges, fingerprints, looseness of lids and antiquing irregularities are all characteristics of truly handcrafted one-of-a-kind products.

Are VIETRI products food safe?
VIETRI stands behind all of our products for quality and safety. Independent laboratories regularly test VIETRI's dinnerware collections to assure FDA standards for lead and cadmium. VIETRI is also in compliance with California's Proposition 65. Any item in our line that is not recommended for food use with have an indication as such on the piece and on this website.

What types of products does VIETRI make?
VIETRI offers a full assortment of tabletop and home decor products. In tabletop, we provide full lines of dinnerware, specialized serving and storage pieces, drinkware, table linens and stainless steel and pewter flatware. In home decor, we provide products to decorate the home including pieces for the wall, table and for entertaining. We also have an extensive line of holiday-themed dinnerware and decorative items.

Where can I see the whole VIETRI line?
You can view the entire VIETRI product line on this website but we recommend that you visit a VIETRI retailer to see the product first-hand. The texture and handcrafted nature of VIETRI products does not always translate on a computer screen. To find a store near you, please visit our Store Locator.

Our Villa VIETRI locations carry the largest assortment of our product and are indicated with a special logo on our Store Locator. Use the Store Locator feature on this site to find the retailer nearest you. Our retailers are happy to special order anything that they do not carry.

Is it normal to have slight variations in color and shape within a dinnerware pattern or home accessory piece?
Every piece of VIETRI product is an individual work of art! Shapes vary somewhat because the pieces are hand formed. Artwork may differ slightly because each piece is hand painted or hand finished. It is this individual "nature of goods" that makes VIETRI so unique. Our products are not stamped out by machines, they are made by artisans highly skilled in their craft.

When I am in Italy can I tour the VIETRI factories?
The factories we work with are not VIETRI-owned factories. They are independent, generally family-owned factories that manufacture to our specifications. In many cases, these factories are very small, and are not capable of handling tours.

Where are VIETRI products sold?
VIETRI products are sold exclusively through the finest independent specialty gift and gourmet stores, department stores, catalogs, e-commerce sites and www.vietri.com.

Do you have a consumer catalog that you can mail to me?
At this time, we do not have a consumer catalog with all of our products that we can mail to you. However, we do have all the items that we currently carry on this web site, so that you may view our entire collection.

I'm a retailer and would like to carry your product, how do I find out more information?
Click on our Wholesale Inquiries link to inquire about opening a wholesale account with VIETRI.

On your site there are a lot of terms used with which I'm not familiar. Can you define some of these for me?

Bas-Relief
A manner of sculpturing where the designs or figures project only slightly from the background.

Biscuit
An earthenware or porcelain vessel that has been fired once but not glazed.

Ceramic
Objects made of clays that are processed through firing or baking. Can include pottery, earthenware, tile, porcelain, stoneware, etc.

Crazing
Small lines that may appear in glaze. Generally due to the expansion and contraction of the ceramic caused by extreme changes in temperature.

Decoupage
A decorative paper art technique using carefully cut figurative paper illustrations. The cut pieces are then pasted with varnish or lacquer onto a surface.

Drinkware
Any glass item used for drinking.

Earthenware
Pottery made from a porous clay that is fired at relatively low temperatures. Faience, delft, and majolica are examples of earthenware.

Flatware
Table utensils, as in knives, forks, and spoons.

Gilding
The application of gold leaf to the surface of an object for decorative purposes.

Glass Ornamentation
Gold decoration applied to the surface of cold glass and then fired a second time at a low temperature. After firing, the ornamentation must be burnished to create a shine.

Glazing
The process of applying glaze to ceramics so that they are sealed with a hard gloss-like finish and are impermeable to liquid absorption.

Lustres
Thinly applied overglazes that serve a decorative purpose by creating an iridescent appearance. These lustres cause a metallic film to adhere to the ceramic surface that becomes iridescent when burnished.

Majolica/Maiolica
A tin-glazed earthenware produced from the 15th century at such Italian centers as Faenza, Deruta, Urbino, Orvieto, Gubbio, Florence, and Savona. Tin-glazed earthenware was first introduced into Italy from Spain by way of the island of Majorca, or Maiolica, where it derived the name by which it was known in Italy. The tin glaze, when fired, gives a lustrous and colorful surface. It is this glaze, the tremendous variety of whimsical forms, and the intense colors of majolica that make this ceramic stand apart from other ceramic wares.

Matte Glaze
A dull glaze surface that is not very reflective when fired; it needs a slow cooling period or it may turn reflective and shiny.

Mouth-Blown Glass
Glass that is shaped by blowing air through a hollow pipe into the glass to create any given shape. Used now mostly to create one-of-a-kind pieces.

Overglaze Decoration
Glaze that is applied to the surface of a ceramic piece that has already been glazed and fired, that covers the piece with a protective coating and then fixed by low-temperature firing.

Palazzo Living
A division of VIETRI's product selection that includes our most superior treasures made of rare materials, by extraordinary processes and grand masters.

Pottery
Any vessels made by potters of clay hardened by heat; earthenware.

Accent Tableware
Any vessel used for serving food, particularly platters, trays and bowls.

Terra Bianca
White clay.

Terra Cotta
Porous red clay.

Terra Marone
A durable brown clay, used to make VIETRI's Incanto and Incanto Mare Dinnerware, traditionally used for sculptures and wall art for churches and other major institutes.

Underglaze
Decoration that is applied directly to the biscuit or bisque before glazing.

Wall Tile
A glazed tile with a body that is suitable for interior use. Wall tiles are not expected to withstand excessive impact or freezing and thawing conditions.